Have Questions?
We’ve Got Answers!

We’re here to help you and your cat with anything you need. Check to see if your question has been answered below. If you don’t see what you’re looking for, feel free to Contact Us

  • What's the best way to protect my pet from getting coronavirus?

    There's no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. We recommend:
    - thorough hand-washing
    - keeping pets away from anyone infected
    - confining pets if they've been around someone infected
  • Can I still take care of my pet if I am sick?

    When possible, have another member of your household care for your animals while you are sick. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask.
  • Should I still take my pet for a walk?

    Yes — take your pet for a walk on a leash, preferably with limited to no interaction with other people or pets.
  • I can't get my usual food. Is it OK for me to switch diet?

    Yes! Ideally, choose a similar food (dry or wet) and slowly incorporate small amounts of the new food over the course of one week to ensure that a sudden change does not cause a dietary upset.
  • Are you going to run out of food?

    We’re seeing a higher demand for our products, so we are working closely with our manufacturing teams to increase production to make sure we can continue feeding pets.
  • Are the locations where you source your ingredients from safe for pets to eat?

    We source ingredients from many regions around the world, and only use high-quality ingredients that meet local laws as well as our own high standards. The processing conditions involved in the production of our food products are sufficient to destroy the virus.
  • Is there a risk my pet could get coronavirus from your food?

    Please be assured that the current coronavirus outbreak does not pose a food safety risk to humans or pets, either through packaging or the food itself. The processing conditions involved in the production of our food products are sufficient to destroy the virus.
  • Do you recommend my pet wear a mask?

    There’s no scientific evidence that masks protect pets from infectious diseases or air pollutants. Pets’ faces are more varied than human faces so a mask is unlikely to fit properly. Also, we can't explain to pets why we are putting something on their face so they may get scared.
  • Can my pet catch coronavirus?

    There is no evidence that pets can be infected with the human COVID-19 virus and no evidence they can be a source of infection to people. Coronaviruses tend to be species specific, i.e., dogs and cats have their own version of the virus and are not affected by human viruses.
  • Where can I find coupons for your treats?

    Be sure to check our Promotions page and your local Sunday paper for in-store offers. Also, if you haven't already, join our Facebook community by "liking" our page and sign up to be the first to receive exclusive news, offers and product updates.
  • My cat has an indoor lifestyle, dental problems, frequent hairballs, and/or sensitive skin. Which of your treats can address these issues?

    The TEMPTATIONS® Essentials Line has got you and your cat covered! From DENTABITES® Treats for Cats, Skin & Coat and Hairball Control, to indoor and kitten varieties, your feline friend won't be disappointed. Check out the entire Essentials line here.

  • What are the differences between TEMPTATIONS® Classics, TEMPTATIONS® Naturals, and TEMPTATIONS® Essentials?

    Our Classics are available in 8 great varieties and contain the traditional flavors your cat will love. Our Naturals come in 3 delicious flavors with natural ingredients and added vitamins, minerals and taurine. Our Essentials come in 4 great varieties, each addressing the different health and lifestyle needs of your cat.

  • Can I feed your treats to my kitten?

    We recommend waiting until your kitten is a full year old before transitioning him to adult food or treats. We have the perfect treats to complement your kitten's main meal to help him grow big and strong! Check them out here.
  • Can I feed my cat TEMPTATIONS® Treats for Cats instead of an actual meal?

    Most TEMPTATIONS® Treats for Cats are 100% complete and balanced, which means they provide all the right nutrients for your cat in the amounts he needs. Although most TEMPATIONS® products are complete and balanced, we always recommend feeding him a well-balanced meal in addition to his favorite treats. As a general rule, treats should compliment, not replace, an actual meal.
  • Where should I store opened bags of TEMPTATIONS® Treats for Cats?

    We recommend storing any packages, opened or closed, in a cool, dry environment. Make sure to re-seal the bag after opening as this will help keep the treats fresh.
  • How many calories are in your treats and how often should I treat my cat?

    Our treats are about two calories each, and we recommend feeding up to 15 treats per 10 pounds of your cat's body weight. Like anything else, it's all about portion control and using your best judgment. We always suggest speaking with your cat's vet about any weight-related issues or concerns. For additional information, please call our customer care line at 1-800-525-5273.
  • If I have a question or want to learn more about your treats, how can I get in touch with someone?

    You can speak to a Mars Petcare US representative by calling 1-800-525-5273 between 8:00 AM and 4:30 PM CST Mon–Fri.

  • Where can I buy TEMPTATIONS® Treats for Cats?

    TEMPTATIONS® Treats for Cats can be found in mass grocery and pet specialty stores nationwide. You can also check the websites of these retailers to purchase our treats online.